Informativa sulle spedizioni

At Neora, we are committed to providing you with a reliable and efficient shipping service so that your order reaches you as quickly as possible.

Order Processing Orders are processed Monday to Friday (business days). Preparation time: 24 hours. Dispatch: 2 to 3 business days. Orders placed after 5:00 PM (GMT) are processed the next business day. No preparation is carried out on weekends or public holidays.

Estimated Delivery Times Preparation: 24 hours. Dispatch: 2 to 3 business days. Delivery: 8 to 12 business days. Estimated total time: 10 to 14 business days.

These timescales are indicative and may vary due to external factors (strikes, weather conditions, high demand, logistics incidents, etc.).

Shipping Costs United Kingdom: free shipping. Express shipping: only if offered at checkout.

Daily Order Cutoff Time The daily cutoff time is 5:00 PM (GMT). Any order placed after this time will be processed the next business day.

Currency All prices are displayed in pounds sterling (£).

Order Tracking Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a tracking link provided by the courier.

Delivery Zone Delivery is available throughout the United Kingdom.

Dispatch Confirmation A confirmation email is sent as soon as your order leaves our fulfilment centre.

Public Holidays No preparation or dispatch takes place during weekends or public holidays. Orders placed during these periods are processed the next business day.

Delivery Delays Delays may occur due to strikes, adverse weather conditions, high order volume, or courier incidents. In the event of tracking issues, contact us at: 📧 contact.neoraskin@gmail.com. Please provide your order number so that we can open an investigation with the courier.

Damaged or Lost Parcel ✔ Damaged parcel — If your parcel arrives damaged, contact us immediately with photos of the parcel, photos of the product, and your order number. ✔ Lost parcel — If the courier confirms that the parcel has been lost, we will offer either a replacement shipment (subject to availability) or a full refund.

Incorrect Address or Uncollected Parcel If delivery fails due to an incorrect or incomplete address provided by the customer, or an uncollected parcel at the collection point, and the parcel is returned to us, we will contact you to either reship the order after address confirmation, or refund the products (excluding any reshipment costs).

Returns and Exchanges Please refer to our Returns Policy for full details. Defective product or dispatch error: free return with prepaid label. Change of mind: return costs at the customer's expense.

Contact — Neora 📧 Email: contact.neoraskin@gmail.com 🌐 Website: https://neora-skin.com/ 📨 Contact form: available on the site

Legal information: The site is operated by GONZALEZ Enzo — Company registration number: 982652935 — Registered address: APPARTEMENT C31 3 AVENUE MARIE CURIE 31130 QUINT-FONSEGRIVES FRANCE SHIPPING POLICY — NEORA