Privacy policy

PRIVACY POLICY — NEORA

Last updated: 12 February 2026

Neora operates the online store https://neora-uk.com/ and all associated content, features, tools, products and services (the "Services") in order to offer you a personalised shopping experience.

Neora is a store hosted on Shopify, a platform that allows us to provide these Services.

This Privacy Policy explains how we collect, use and share your personal data when you access our Services, make a purchase or interact with us.

In the event of any conflict between our Terms and Conditions and this Privacy Policy, the Privacy Policy prevails with regard to the collection and processing of personal data.

By using our Services, you acknowledge that you have read this Policy.

Personal Data Collected

Personal data means any information that directly or indirectly identifies a natural person. Anonymised or aggregated data is not considered personal data.

Depending on your interaction with our Services, we may collect:

✔ Contact information — Name, billing and delivery address, phone number, email address

✔ Financial information — Payment data, bank card details, transaction history

✔ Account information — Username, password, preferences and settings

✔ Transactional information — Products viewed, purchased, returned or cancelled, purchase history

✔ Communications — Messages sent to customer service or via contact forms

✔ Technical information — Device type, browser, IP address, network connection

✔ Usage data — Pages visited, browsing duration, site interactions

Sources of Collection

We collect your data directly from you (account creation, order, form), automatically via cookies and similar technologies, from our technical providers (payment, logistics, hosting) and from marketing or advertising partners.

Use of Data

Your personal data is used to provide, personalise and improve our Services, process your orders, payments, deliveries and returns, send you marketing communications (with your consent where required), protect our Services and prevent fraud, respond to your requests and ensure customer service, and comply with our legal and regulatory obligations.

Sharing of Personal Data

We may share your data with Shopify, our providers (payment, hosting, logistics), our marketing and advertising partners, third parties with your consent, affiliated entities, and competent authorities where required by law.

Shopify Hosting

Our store is hosted on Shopify, which collects certain data necessary for the provision of its services. Shopify may store or process data outside the European Economic Area (EEA). For more information: https://privacy.shopify.com

Third Party Sites

Our Services may contain links to third party sites. Neora cannot be held responsible for the privacy practices of these external sites. We invite you to consult their policies before sharing any personal data.

Data Relating to Minors

Our Services are not intended for minors. If you believe a minor has provided us with personal data, please contact us so we can arrange for its immediate deletion.

Security and Retention of Data

We implement appropriate security measures to protect your data. However no system is entirely secure. We retain your data only for as long as necessary to provide our Services and comply with our legal obligations.

Your Rights (UK GDPR)

In accordance with applicable law, you have the following rights: right of access, right of rectification, right to erasure, right to data portability, right to object, right to restriction of processing, right to withdraw your consent at any time, and right to unsubscribe from marketing communications.

To exercise your rights: 📧 contact.neoraskin@gmail.com

Complaints

You may raise a complaint directly with us or with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: https://ico.org.uk

International Transfers

Your data may be transferred outside the EEA or the United Kingdom. We use legally recognised protection mechanisms such as Standard Contractual Clauses to ensure an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy to reflect legal, regulatory or operational changes. The date of update will be amended accordingly.

Contact — Neora 📧 Email: contact.neoraskin@gmail.com 🌐 Website: https://neora-uk.com/ 📨 Contact form: available on the site

Legal Information

This site is operated by: GONZALEZ Enzo — Company number: 982652935

Registered address: APPARTEMENT C31 3 AVENUE MARIE CURIE 31130 QUINT-FONSEGRIVES FRANCE